Privacy Policy 

1.  Introduction

This privacy policy explains how Rose Valley Support ("we", "us", "our") collects, uses and protects your personal data when you use our website in line with the requirements of the General Data Protection Regulation (GDPR) and Data Protection Act 2018. The GDPR requires data controllers such as ourselves to document our lawful basis for processing personal data. It also gives you rights over how your data is processed. This privacy policy documents the data we collect, why and how we process it, and how to exercise your rights.

2. Data controller

The data controller responsible for this website is Rose Valley Support.

This website may contain links to third-party websites, which have their own data controllers and privacy policies. This privacy policy applies only to this website.

3. Your Data Protection Rights

The UK GDPR gives you rights over how your personal data is processed. You can exercise your rights by contacting us. You have the right to: 

  • Access: Request a copy of your personal data. 
  • Rectification: Ask us to correct any inaccurate data. 
  • Erasure: Ask us to delete your data. 
  • Restriction: Ask us to limit the use of your data. 
  • Portability: Request that your data be transferred to another organisation. 
  • Object: Object to the processing of your data. 

4. Data Collected When You Contact Us

We may collect the following types of personal data: 

  • Data from Contact Forms: If you contact us via a form on our website, we collect your name, email address, and any other information you provide. 
  • Website Usage Data: Our website is hosted by IONOS. IONOS collects certain data for security and performance purposes, such as your IP address and the pages you visit on our site. 
  • Cookies: Our website uses cookies to enhance your browsing experience and for basic analytics. We will use a cookie consent banner to get your permission for non-essential cookies. 
  • Social Media Data: We may collect and use information from your interactions with our social media pages on platforms like Facebook, Instagram, and LinkedIn.

5. How We Store and Protect Your Data

The GDPR requires us to implement appropriate technical measures to protect data. We verify the identity of any individual who requests access to data before granting access. We use an SSL to encrypt any data you supply to us through our website. 

We are committed to protecting your data. We store personal data on password-protected computers and within secure platforms like Zoho Books. We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal data.

6. How We Use Your Data

We use the data we collect for the following purposes: 

  • To respond to your enquiries and provide the services you have requested. 
  • To improve our website and services based on user behaviour. 
  • To send you marketing communications, but only if you have explicitly given us consent to do so. 
  • To comply with our legal obligations. 

7. Lawful Basis for Processing Your Data

We will only process your personal data where we have a legal basis to do so, such as:

  • Consent: When you give us clear consent for a specific purpose (e.g., ticking a box to receive newsletters or a response).
  • Contract: when processing is necessary to fulfil our contractual obligations to you. 
  • Legitimate interests: When processing is necessary for our legitimate interests as a business, provided it does not outweigh your own rights and freedoms. 

8. Who We Share Your Data With

We may share your data with the following third parties for specific purposes: 

  • Zoho Books: For accounting and financial record-keeping. 
  • IONOS: As our website hosting provider. 
  • Social Media Platforms: To respond to your enquiries or run advertisements. 

We only share your data with third parties who are also compliant with GDPR and have appropriate data protection measures in place.

9. Disclosures

In addition to any sharing of data described elsewhere in this privacy policy, we may disclose data for legal reasons. If we suspect criminal activity, we may have to disclose data relating to those involved or affected, and may also be obliged to disclose data if we receive a request from appropriate authorities.

10. Changes to this privacy policy

We may occasionally make changes to this privacy policy. If any change allows for wider access to data, such changes will only apply to data collected after the date of the updated privacy policy.

11. Cookies

Cookies are small pieces of text that are stored by your browser. Each cookie has a name and is associated with a particular site. When your browser sends a request to a site, the server that responds may tell your browser to set one or more cookies. When your browser makes further requests to the same site, it sends the cookies back to the server. This allows the server to remember you on the site and provide certain features. For more information on the cookies we use, see our cookie policy.

9. How to Complain 

If you have any concerns about our use of your personal data, you can make a complaint to us at hello@rosevalleysupport.co.uk. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. ICO Contact Details: https://ico.org.uk/global/contact-us/

 

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